FAQ

  • How far in advance should I book?

    We recommend 4–6 weeks in advance (earlier for peak weekends/holidays).

    Rush orders (booked <72 hours) are often possible with a +20% rush surcharge.

  • What’s the deposit and payment schedule?

    40% non-refundable deposit reserves your date.

    Milestones: 40% at booking → 30% two weeks before → 30% three days before install.

    Early Bird: Book 60+ days in advance and deposit is 30%.

  • Do you charge for delivery?

    Complimentary delivery within 25 miles of Richmond, TX.

    $2 per mile after 25 miles.

  • What is the setup fee?

    35% of the invoice covers professional installation, rigging, and styling.

  • What’s your minimum and base pricing?

    Garlands: $50/ft (8 ft minimum is common).

    Balloon Walls: start at $600 (6x6) and scale with size.

    Custom quotes for arches, backdrops, and event packages.

  • How long does install take?

    Most installs need 2–3 hours; larger builds may require 3–5 hours.

    We’ll confirm arrival time after your design is finalized.

  • Can you match my exact colors?

    We specialize in custom color mixing. Exact paint-chip matches aren’t guaranteed, but we get very close.

  • Do you provide rental items?

    Yes—backdrops, shimmer/sequin walls, pedestals, neon signs, and props. Rentals must be protected during event and returned in original condition.

  • Do you work outdoors?

    Yes, with the understanding that sun, wind, heat, and rain reduce balloon lifespan. We recommend covered or indoor installs for longevity.

  • Can I reschedule or cancel?

    Deposits are non-refundable.

    Ask about our optional Deposit Protection Plan (+10%) to roll your booking to a new date (subject to availability).

  • Do you carry insurance/COI?

    Yes—COIs available for venues upon request

  • Do you do teardown/pick up?

    Client pop & dispose is included.

    Luxury Breakdown Service is available (see “Breakdown & Pick Up” below).