FAQ
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How far in advance should I book?
We recommend 4–6 weeks in advance (earlier for peak weekends/holidays).
Rush orders (booked <72 hours) are often possible with a +20% rush surcharge.
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What’s the deposit and payment schedule?
40% non-refundable deposit reserves your date.
Milestones: 40% at booking → 30% two weeks before → 30% three days before install.
Early Bird: Book 60+ days in advance and deposit is 30%.
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Do you charge for delivery?
Complimentary delivery within 25 miles of Richmond, TX.
$2 per mile after 25 miles.
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What is the setup fee?
35% of the invoice covers professional installation, rigging, and styling.
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What’s your minimum and base pricing?
Garlands: $50/ft (8 ft minimum is common).
Balloon Walls: start at $600 (6x6) and scale with size.
Custom quotes for arches, backdrops, and event packages.
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How long does install take?
Most installs need 2–3 hours; larger builds may require 3–5 hours.
We’ll confirm arrival time after your design is finalized.
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Can you match my exact colors?
We specialize in custom color mixing. Exact paint-chip matches aren’t guaranteed, but we get very close.
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Do you provide rental items?
Yes—backdrops, shimmer/sequin walls, pedestals, neon signs, and props. Rentals must be protected during event and returned in original condition.
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Do you work outdoors?
Yes, with the understanding that sun, wind, heat, and rain reduce balloon lifespan. We recommend covered or indoor installs for longevity.
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Can I reschedule or cancel?
Deposits are non-refundable.
Ask about our optional Deposit Protection Plan (+10%) to roll your booking to a new date (subject to availability).
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Do you carry insurance/COI?
Yes—COIs available for venues upon request
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Do you do teardown/pick up?
Client pop & dispose is included.
Luxury Breakdown Service is available (see “Breakdown & Pick Up” below).